kirkay Terms and Conditions
Please read these terms and conditions carefully before using the kirkay platform. This is a legal agreement between you and us.
Introduction
About Our Terms and Conditions
kirkay is a trusted online gaming platform in Bangladesh. This terms and conditions document applies to the use of the kirkay website and all associated services. When you register on kirkay or use the platform, you are automatically considered to have agreed to these terms and conditions.
This agreement is between kirkay ("we", "us") and the user ("you", "member"). It is your responsibility to fully read and understand these terms and conditions before using the platform. If you disagree with any part of these terms and conditions, please refrain from using our platform.
Section 1
Eligibility and Registration
Eligibility Requirements
To become a member of the kirkay platform, all of the following conditions must be met:
- You must be at least 21 years of age
- You must have a valid and active mobile number
- You must be the owner of a valid payment method (bKash, Nagad or Rocket)
- Only one account per person is permitted
- You are voluntarily agreeing to these terms and conditions
Registration Process
You must provide accurate and up-to-date information at the time of registration. Providing false information may result in account termination. kirkay may request additional documents for identity verification at any time.
Section 2
Account Management
Account Security
It is your responsibility to keep your account password and login details completely confidential. If you suspect unauthorized access to your account, notify our support team immediately. You are solely responsible for all activities carried out from your account.
- Only one account per user is permitted; opening multiple accounts is prohibited and if detected, all accounts will be terminated.
- Account ownership cannot be transferred to another person.
- kirkay reserves the right to suspend or terminate an account without notice for any reason.
- The name, phone number and payment method ownership on the account must all belong to the same person.
Section 3
Deposits and Withdrawals
Deposits
- Minimum deposit amount: ৳200
- Accepted methods: bKash, Nagad, Rocket
- Once a deposit is complete, the balance is added instantly
- The source of the deposit must be the user's own account
- Deposits from third-party accounts are not accepted
Withdrawals
- Minimum withdrawal amount: ৳800
- Processing time: 30 minutes to 3 hours
- Withdrawals are sent only to the registered payment account
- Withdrawals may be restricted until bonus wagering requirements are met
- kirkay reserves the right to verify transactions to prevent fraud
Section 4
Bonuses and Promotional Offers
Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to ৳15,000. A 25x wagering requirement must be met to use the bonus. For example: a ৳1,000 deposit earns a ৳1,000 bonus for a total balance of ৳2,000; and a ৳32,000 deposit earns the maximum ৳15,000 bonus for a total of ৳47,000.
- Each bonus offer has a specific expiry period; expired bonuses are forfeited.
- Winnings earned from a bonus must meet the wagering requirements before withdrawal.
- If abuse or manipulation of the bonus system is found, kirkay reserves the right to forfeit the bonus and any associated winnings.
- A promotion cannot be used together with another promotion at the same time, unless explicitly permitted.
- kirkay reserves the right to modify, suspend or cancel any bonus offer at any time.
Section 5
Gameplay Rules
Game Operations
All games on the kirkay platform are operated in accordance with fair play principles. Game outcomes are determined using Random Number Generator (RNG) technology. If a technical error occurs in a game result, the relevant round may be cancelled and the bet amount will be refunded.
Technical Issues
If a game is left incomplete due to a lost internet connection or other technical issue, kirkay automatically provides a fair resolution. However, kirkay is not responsible for issues arising from the user's own device or connection.
VIP and Loyalty Program
kirkay offers four VIP tiers — Bronze, Silver, Gold and Platinum. Each tier includes a weekly cashback benefit: up to 0.2% for Bronze, up to 0.4% for Silver, up to 0.6% for Gold and up to 0.8% for Platinum. kirkay reserves the right to modify VIP benefits.
Section 6
Prohibited Activities
Involvement in any of the following activities will result in immediate account termination and all balances may be forfeited:
- Engaging in fraud, deception or any form of dishonest activity
- Abusing the bonus system or using bonus hunting tactics
- Creating multiple accounts to gain fraudulent advantages
- Attempting to hack, manipulate or make unauthorized changes to game software
- Using another user's account information or harassing other users
- Using the platform for money laundering or any other illegal financial activity
- Playing games using automated bots or software
- Making deposits or withdrawals from third-party accounts
Section 7
Privacy and Data Protection
Data Collection and Use
We use your personal information only to provide services, verify identity and meet legal obligations. We never sell your information to third parties. For our full privacy policy, please read the Privacy Policy page.
Security Measures
kirkay keeps all financial transactions and personal information secure using SSL encryption technology. Our platform conducts regular security reviews to ensure fair play. We use cookies — for more details, see our Privacy Policy.
Section 8
Responsible Gaming Policy
Self-Exclusion Feature
Any user can request to temporarily or permanently suspend their own account. This feature supports responsible gaming.
Setting Limits
Users can set daily, weekly or monthly deposit limits. Once these limits are in place, changes may take time to process.
We operate age verification measures to protect minors from gaming. To learn more about our responsible gaming policy, visit the Responsible Gaming page.
Section 9
Limitation of Liability
Disclaimer of Liability
kirkay is not liable for the following:
- Losses caused by the user's internet connection or device failure
- Failures in third-party software or services
- Account information being compromised due to the user's own negligence
- Service interruptions caused by unforeseen technical issues
- Service changes resulting from changes to applicable laws or regulations
Section 10
Account Termination
Termination by the User
You can request to close your account at any time through our support team. Any available balance must be withdrawn before the account is closed. Bonuses with unmet wagering requirements will be forfeited.
Termination by kirkay
If there is evidence of a breach of these terms and conditions, fraud or illegal activity, kirkay may terminate an account without prior notice. In such cases, bonus balances and associated winnings may be forfeited.
Section 11
Changes to Terms
Right to Make Changes
kirkay reserves the right to change these terms and conditions at any time. For important changes, a notification will be sent to the registered email. If you continue to use the platform after changes are made, you will be considered to have accepted the new terms. The latest version will always be available on this page.
- Minor changes may take effect without prior notice.
- If you do not agree with the new terms, please request to close your account.
- The date of the latest update to this document will always be noted at the top.
Section 12
Contact & Support
Live Chat Support
If you have any questions or complaints about these terms and conditions, please contact our 24/7 live chat support. Our support team provides assistance in Bengali.
Email Support
To contact us by email: [email protected]
Use email for any legal inquiries or formal complaints.