kirkay's Privacy Policy

Overview

kirkay is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy ("Policy") applies to the kirkay website and all related services.

This policy will inform you about what types of information we collect, why we collect it, how it is used, and what your rights are. By using kirkay's services, you are considered to have given your consent to the terms of this privacy policy.

We use SSL encryption technology to keep all your information secure during transmission and storage. Our platform operates on the principles of fair play and transparency.

Personal Identity Information

When you create an account on kirkay, we collect the following information:

• Full name (as it appears on your national identity card)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Mobile number
• Payment account details (bKash, Nagad, or Rocket number)
• National identity card or passport number (for KYC verification)

Technical Information

When you use our platform, we may automatically collect the following information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Website usage log data (session time, pages visited, etc.)
• Information collected through cookies and similar tracking technologies

Transaction-Related Information

Information we collect when you carry out financial activities on kirkay:

• Deposit and withdrawal history and amounts
• Details of the payment method used
• Gaming activity history and results
• Bonus and promotion usage records

Service Operation Purposes

Collected information is primarily used for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal requests
• Ensuring bonuses and rewards are delivered
• Providing customer support and resolving issues
• Maintaining platform security and preventing fraud
• Completing age verification (for users aged 21 and above only)

Development and Analysis Purposes

We use information to improve your experience and make the platform more effective:

• Reviewing website performance and usability
• Analysing gaming preferences to deliver a personalised experience
• Identifying and resolving technical errors
• Determining demand for new games and services

Communication and Promotional Purposes

Based on your consent, we may carry out the following communications:

• Informing you about new bonuses and offers
• Sending system updates and security notifications
• Sending important account-related information
• Responsible gaming tips and reminders

Sharing Information with Third Parties

kirkay does not sell, rent, or exchange your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive minimal technical information to deliver gaming services.
• Legal obligations: We are legally required to provide relevant information upon a valid order from a competent court or authority.
• Fraud prevention: Information may be shared with specific security partners to protect the security of the platform.

For any sharing of information with third parties, we ensure strict confidentiality agreements, and those parties are also required to comply with privacy standards equivalent to this policy.

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser or on your device. kirkay uses the following types of cookies:

• Essential cookies: These are necessary to maintain login sessions and ensure security. Without them, the platform will not function properly.
• Functional cookies: Used to remember your preferences such as language selection and game settings.
• Analytics cookies: Used to analyse site performance and for improvement purposes.
• Marketing cookies: Used only with your consent to display relevant advertisements.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from accessing some features of the platform.

Technical Security

kirkay takes the following technical measures to keep your information secure:

• All data transfers are secured through 256-bit SSL encryption technology
• Financial information is stored in encrypted databases in accordance with the highest security standards
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (2FA) is provided
• Suspicious login attempts are automatically detected and blocked

Organisational Security

Security measures taken at the staff and organisational level:

• Strict need-to-know access policy — only authorised staff may view personal information
• All staff receive regular data protection training
• Strict confidentiality agreements are signed with third parties
• An immediate response plan is maintained in the event of a data breach

How Long We Retain Information

kirkay retains your personal information only for as long as necessary. Information is retained according to the following guidelines:

• Active accounts: All information is retained for as long as the account remains active.
• Transaction records: Financial and transaction-related information is retained for a defined period in accordance with legal requirements.
• Closed accounts: Even after an account is closed, certain information may be retained to fulfil regulatory and legal obligations.
• Marketing data: If you opt out, marketing-related information will be deleted promptly.

Once the retention period for information has ended, we securely delete or anonymise it so that you can no longer be identified in any way.

Your Rights Regarding Personal Information

As a user of kirkay, you have the following rights regarding your personal information:

• Right of access: You have the right to request information about what data we hold about you.
• Right to rectification: If your information is incomplete or incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted (this right may be limited where legal obligations apply).
• Right to object to processing: You may object at any time to your information being used for marketing purposes.
• Right to data portability: In some circumstances, you may request that your information be provided in a structured, machine-readable format.

To exercise any of the above rights or to obtain further information on this matter, please contact our support team. We will respond to your request within a reasonable time.

Child and Adolescent Protection

kirkay is intended for persons aged 21 or above only. We do not intentionally collect personal information from minors.

Age is verified at the time of registration, and if a person is suspected of being a minor, the account is closed immediately. If we become aware that information belonging to a minor has been stored on our platform, we will delete that information immediately and close the associated account.

Policy Change Process

kirkay may update this privacy policy from time to time. The following process will be followed for any changes:

• Users will be notified by email in the case of significant changes.
• The "Last Updated" date on the policy page will be changed.
• A notice will be published on the website 30 days before the change takes effect (for significant changes).
• Continued use of the platform after the change will be considered your consent to the new policy.

We recommend that you visit this page regularly and stay informed about the latest privacy policy.