kirkay Responsible Gaming — your protection is our priority
Stay safe while having fun — kirkay gives you the tools to set limits, self-exclude, and take time-outs so that gaming always stays a form of entertainment.
The Core Principles of Responsible Gaming
kirkay believes that online gaming is an enjoyable form of entertainment — but it should never have a negative impact on everyday life. Responsible gaming means staying aware of your budget, your time, and your mental well-being. Our platform is intended for users aged 21 and above only.
Safe Environment
kirkay keeps your account and personal information secure through SSL encryption and fair play policies. We are committed to transparency and trustworthiness.
Setting Deposit Limits
You can decide for yourself how much you will deposit each day, week, or month. Once a limit is set, it takes effect immediately.
Time-Out Feature
If you want a short break, activate a time-out from 24 hours up to 30 days. During this period, access to your account will be suspended.
Self-Exclusion
If you need a long-term break, use the self-exclusion tool. You can suspend your account for anywhere from 6 months to 5 years.
Loss Limit
You can also set a limit on how much you are willing to lose within a given period. Once the limit is reached, the system will notify you automatically.
24/7 Support
If you feel gaming is getting out of control, contact our Bengali-speaking live chat support team — any time, any day.
21+ Age Limit and Identity Verification
For users aged 21 and above only
kirkay strictly enforces its 21+ age policy. Minors are not permitted to register or play. Age verification is mandatory when creating an account.
- Age verified with national ID card or passport
- Suspicious accounts are closed without verification
- Parents and guardians are encouraged to stay informed
Keep Your Family Safe
If there are children or teenagers in your household, enable parental control features on computers and mobile devices. There are various browser extensions and mobile apps that can prevent minors from accessing gaming sites.
Never share your login details with anyone. Your kirkay account is for your use only — use by more than one person is against our policy.
If you have any concerns about a minor accessing your account, please notify our support team immediately.
Warning Signs of Problem Gambling
When gaming becomes a source of problems rather than entertainment, certain signs appear. If any of the following applies to you, it is time to seek help.
- Feeling the urge to play beyond your budget
- Playing again to recover lost money ("chasing losses")
- Hiding your gambling from family or friends
- Neglecting work or studies because of gambling
- Taking on debt or spending savings to fund gambling
- Feeling restless or anxious when not playing
- Repeatedly trying to stop gambling but failing
- Spending more time and money on gambling than you planned
If you or someone you know shows these signs, do not wait — seek help now. Our Bengali-speaking support team is ready to guide you on live chat 24/7.
Set Limits for Safe Gaming
By accessing your kirkay account, you can activate protective limits for yourself in just a few steps.
Log In
Log in to your kirkay account and open the profile menu.
Select Responsible Gaming
Go to the "Responsible Gaming" section in settings.
Choose a Limit or Break
Set whichever you need — a deposit limit, loss limit, time-out, or self-exclusion.
Confirm
Once you confirm the change, it will take effect on your account immediately.
Tips for Healthy Gaming
The most important step toward responsible gaming is setting a budget in advance. Decide how much money you can spend on gaming each day or week, and do not go beyond that limit.
Remember, online gaming is entertainment — not a source of income. You should not keep playing in the hope of recovering money you have lost. The outcome of each game is independent and does not depend on previous results.
- Set a fixed amount before you start playing
- Avoid playing when you are tired or under stress
- Take regular breaks and stick to your time limits
- Enjoy other forms of entertainment as well
Never play after consuming alcohol or drugs — it becomes difficult to make sound decisions in that state. Similarly, avoid playing when you are feeling very angry or frustrated.
After each gaming session, ask yourself — was that still enjoyable? If the answer is no, it is time to take a break.
Setting a deposit limit through bKash or Nagad also creates an indirect layer of protection on your mobile banking account — this acts as an added precaution.
Stay Safe, Play with Joy
Let your time at kirkay always be about entertainment — browse our games or contact support for any questions.
Common Questions about Responsible Gaming
Here are answers to questions you may have about responsible gaming.